The eBay-management is even worse than that, I have so many bad experiences I could write a book.
A guy sold me an item but since the price was not high enough he just did´nt send me the bank-account-data and relistet it....and while eBay explained me that he probably got another piece of the item (a very rare differencial-case of an RC-offroad-car, a hop-up part) I watched the people bidding on my item.
Cylinderheads for my big block chevy engine for 2000usd have´nt been sent, after weeks I contacted eBay and opened a case for an undelivered item.
eBay now told the seller to give a statement, that son of a bitch told some stories about he waited about the check to be cleared by the bank BUT, it was a money-transfer, so no checks are included.
2 mails from him answered by 2 mails from me and the next step was "close case and forward to eBay trust and safe team"
So I clicked that button and thought ok, not the playing games got an end and they rip his ass now.....no, totally wrong thought. It was what it was named, the case has been closed and thats all.....
I saw that the seller still could list items. When I contactes eBay and asked if they dont think the guy should be banned and sured to the police they came with the best joke I have EVER heard:
We are not telling you about the sanktions against the seller due to privacy-protection.
I cannot say anything more to that statement, this is just....